Rapid ITIL
Re-thinking Change, Governance, and Control in the Age of Automation and AI
Executive Summary
Enterprise IT service management was designed for a world where change was slow, manual, and infrequent. Modern infrastructure is automated, API-driven, and continuously changing — yet governance models have not evolved at the same pace.
Rapid ITIL introduces a modern operating model for IT governance that preserves the core principles of ITIL — control, accountability, and auditability — while enabling high-velocity, automated change across complex enterprise environments.
Rather than treating change as a sequence of approvals and tasks, Rapid ITIL treats change as a declarative commitment to maintain a verified state, continuously enforced and validated through automation and AI.
This article introduces the Rapid ITIL governance model, then presents the Universal Executor — an LLM-driven execution layer that makes continuous governance practical at enterprise scale.